General Terms and Conditions

1. Definitions

The following definitions apply:

a) we” or “us” or “our” or “ourselves” refers to VINMOTOR.

b) Customer” refers to the person (including corporate entities or any other legal person) that we are going into a service agreement with.

c) General Terms and Conditions” refers to these terms and conditions

d) Specific Terms and Conditions” refers to the ‘specific terms and conditions’ tailored to cover any product or service that you may purchase through the website, and which take priority over these General Terms and Conditions to the extent of any conflict between them.

e) Web site” “Website” or “Site” means the website you were browsing when you clicked on a link to these General Terms and Conditions, including all subsidiary pages.

2. Information within our website.

a) Whilst we take all sensible consideration to guarantee that the website’s data is precise and accurate. We make no portrayals, guarantees or endeavours about any of the information or materials are given on the website (counting, without constraint, any as to quality, exactness, fulfilment, or dependability).

b) All and/or any information provided within the website is for informational purposes only and does not represent legal, accounting, or professional advice and therefore must not be relied on as such. You should arrange advice from a qualified professional before acting in reliance or purchasing any product(s) or service(s) from our website.

3. Updates and Changes

a) This website is being updated and continuously improved. We have the right to remove or change, whether temporarily or permanently, any part of the website without prior notification or notice to you. You confirm that we are not liable for any changes or removals.

b) It is your responsibility as a customer to check if there are any changes to our policies when visiting our website. Or purchase any of our product(s) or service(s). May make these changes at any time.

4. Exclusion of liability to you from the use of the website

a) Any liability to you that may arise from your access to and utilisation of the website. Whether due to negligence, breach of duty or otherwise, is excluded to the maximum degree permitted by law.

b) We give no warranty that the website functioning will be error-free or uninterrupted and will correct these. We will not be held liable for viruses or anything else which may be deemed as harmful or destructive whilst on our website.

c) We are not liable for any content on other websites that we may choose to link to our website for your convenience. As the customer, you must ensure you read all policies regarding said third party websites and reflect our policies or beliefs.

d) Nothing shall construe nothing in these General Terms and Conditions to exclude or limit ourselves’ liability for death or personal injury as a result of our negligence or that of its employees or agents.

5. Copyright and Trademarks

a) The copyright in all materials on the website, including their design, layout, text, graphics, photographs and the source code and programming belong to their respective owners. Trademarks (whether registered or not), company names, and so forth are their respective owner’s property.

b) You are authorised to see and temporarily store Website pages and their content in your browser’s temporary cache, and to print out for reference a solitary duplicate for non-commercial purposes and off-line review. You may not sell, resell, or exchange anything available from the website, including any product(s) or service(s).

6. Supply of products and services through our website

a) We will not be held liable for any delays or failure to perform any of our obligations in the case of any circumstances outside of our control, including but not limited to, strikes, walkouts, war, fire or failure of any communications, telecommunications, or computer system. You agree that we will be entitled to a reasonable extension of our obligations to you (to the extent we owe any such obligations) should a Force Majeure event occur.

b) In the case of a Force Majeure, we will notify you of any changes as soon as possible.

c) We rely on third parties to deliver your reports and cannot be held responsible for any delays before the said items reach our servers.

7. Username and Password

a) To access our portal, we will issue you with a username and password. It is your responsibility to ensure your password remains confidential. You agree that we will not be held liable for any loss and/or damages you/we may incur as a breach of this clause.

8. Data Protection

a) We take our obligation for confidentiality and protection of your data very seriously. For more information on how we handle, store, process, and retain your data, please read our GDPR Policy. (hyperlink )

b) When requesting a referral to one of our partners, you agree that we can provide them with personal data to process your request, this data will consist of (Company name, Personal name, Telephone number, e-mail address, personal or business address) This information is only passed over for the process of the referral and no other purposes.. If you do not authorise this data to be issued, do not request for a referral to be sent.

9. Transactions with Professional Intermediaries

a) You will guarantee that you have all necessary suitable consent and notification in place to enable legitimate and lawful transfer of the Personal Data to us for the term and purpose of the service agreement. You consent to give us such evidence as we require to ensure compliance with these necessities and, further, to indemnify us concerning all and any liabilities, punishments, fines, grants or expenses emerging from your resistance with these requirements.

b) Transactions with customers buying a product or service on their behalf to be compliant with the data protection legislation, we process data in compliance with our Privacy Policy (hyperlink )

c) You consent to indemnify us with all liabilities, punishments, fines, grants, or expenses emerging from your resistance with these requirements.

d) You consent to your data being shared with third parties if you chose to use our referral scheme. You can find a full list of offers on our website: (hyperlink ). It is your responsibility to read and understand how the company will be handling your data; this will be advertised on their website.

10. Cookies

a) Our full Cookie Policy is available here. (hyperlink )

11. Terminating the use of the website

a) We have the exclusive right to either cancel or withhold your right to have access or explore the site at any point in time without previous knowledge and without elaboration for our actions.

b) VINmotor believes that you have violated or acted inconsistently with the of these Terms. Upon any such termination, your right to use the Site will immediately cease.

c) You agree that any termination of your access to or use of the Site may be effected without prior notice and that VINmotor may immediately inactivate your password and user name

d) You agree that VINmotor, and their respective employees, not be liable to you or any third party for any termination of your access to the Site or to any such information or files, and shall not be required to make such information or files available to you after any such termination.

12. General

a) In the event of a contradiction between General and Specific terms and conditions regarding the purchase of product(s) and service(s), Specific terms and conditions will overrule.

b) Any person who is not a direct party to any agreement covered by these General Terms and conditions cannot have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term in the agreement.

13. Notices

a) This clause applies where these General Terms and Conditions or the Specific Terms and Conditions provide expressly or by implication for the service of notices.

b) Any notice required to be given under our agreement with you or in connection with the matters contemplated by it shall, except where otherwise specifically provided, be in writing in the English language.

Any such notice shall be addressed to the usual business address of the other party and may be:

a) Personally delivered, in which case it shall be deemed to have been given upon delivery at the relevant address if it is delivered not later than 17.00 hours on a Business Day, or, if it is delivered later than 17.00 hours on a Business Day or at any time on a day which is not a Business Day, at 08.00 hours on the next Business Day; or

b) If within the United Kingdom, sent by first class pre-paid post, in which case it shall be deemed to have been given two Business Days after the date of posting; or

c) If from or to any place outside the United Kingdom, sent by pre-paid airmail, or by air courier in which case it shall be deemed to have been given seven Business Days after the date of posting in the case of airmail or two Business Days after delivery to the courier, in the case of air courier;

d) Sent by electronic mail, in which case, it shall be deemed to be given when received but subject to the same provisions regarding receipt after 17.00 hours as apply to notices sent by Facsimile.

e) Any notice required to be given under the service agreement shall be in writing to our email [email protected]

14. Governing Law and Jurisdiction

a) Your use of our website and the purchase of our product(s) and/or service(s) are governed by the laws of England and Wales. And the English courts will have exclusive jurisdiction over any dispute, arising from the use or purchase of product(s) and/or service(s) from our website.

Specific Terms and Conditions

a) By purchasing an order for VINmotor you are giving us the right to file with third parties on behalf of the business and/or person.

b) You agree that any errors made are your responsibility. As a result of these errors, you understand that your application may be rejected and any mistakes that need correction will be payable by you.

c)Our liability regarding all or any claims arising in or out of connection with your use of our website shall not exceed an amount equal to the amount payable by you to us.

2. Ordering

a) Any orders placed through this website are deemed ‘offers’, and we can choose to reject your offer for services with us without any reasoning to you. We reserve this right at our discretion and can deny users access to our website and services.

b) It is your responsibility as the customer to read, understand and choose the correct product(s) and/or service(s). If you are still unsure, we urge you to contact us by email at [email protected] during our usual office hours 9 am - 5 pm Monday to Friday (excluding bank holidays) before completion of purchase. Whilst we aim to reply to all queries promptly, we cannot guarantee to do so in every instance. In this case, we urge you to seek further information about what services will be best suited for your needs.

c) The Money Laundering regulates and Terrorist Financing Regulations 2019 and Transfer of Funds Regulations 2017 (“MLR 2017”). And by accepting these Specific Terms and Condition, you are authorising us to undertake that VINmotor may check the details you supply against any particulars on any database (public or otherwise) to which they have access.

3. Refund and Cancellation Policy

Where no customer actions have taken place for package purchase, and specifically, no VIN check application has been submitted, customers are eligible for a refund or credit subject to the following:

a) The request for refunds is made within 14 days of the purchase date;

b) Once a VIN has been submitted to check no refunds can be given for the Services or any parts of the package including the Services.

Refunds for any additional products and services purchased through the site will be offered subject to the following:

c) Additional products and services were purchased separately to or alongside any package but within a package or as a special offer alongside a package;

d) We or any third parties sub-contracted by us have not commenced work on the provision of such products or services;

e) To request your service termination, you must notify us immediately by email or in writing by post to the registered address displayed on our website.

f) You agree and understand that refunds take 5-10 days to appear on the card you have purchased said product(s) or service(s).

g) You have the right to cancel your service at any time, however, will not entitle you to a refund. You agree that we also have permission to cancel our service agreement at any time due to any illegal, misuse, or breach of our Terms and Conditions and will not entitle you to a refund

4. Prices of goods and services

a) We have the right to change, update, withdraw and amend any or all of our services’ prices at any time without prior notice to you.

b) We require payment for all products and services upfront, and we do not accept part payments or payment plans.

5. Complaints Process

If you have a complaint about how we have handled your personal information, you may contact us using the details below, and we will look into your complaint.

Email: [email protected]

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